Reception Manager

We are currently looking for a Reception Manager on a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Duties

• Support Team Members in handling guest requests and enquires to ensure a positive outcome

• Ensure a consistent, high level of customer service and respond to guest complaints and disturbances

• Supervise accurate and efficient reception operations including check in/out procedures

• Drive sales revenues and promote hotel services and facilities for up-selling opportunities

• Understand and apply correct finance and hotel credit policy procedures

• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

• Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties

• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

• Act in accordance with the front of house equipment and the property management systems (OPERA)

• Conduct training programs on an ongoing basis

• Carry out shift handovers and brief team members as required

• Follow Moxy by Marriott brand standards

• Assist other departments and maintain good working relationships with hotel Team Members

• Act with responsibility in emergency situations

• Able to perform the Night Audit and ensure all reports are prepared for next day operations

• Make book-outs if necessary

• Performs security checks of interior and exterior of the premises

• Together with the team enroll new members for Marriott Bonvoy (loyalty program)

• Minimum of 2 year experience in similar role

• Previous experience in a hotel industry

• Positive attitude and good communication skills

• Resident in/close to Inverness (or acceptable travel distance)

• Committed to delivering a high level of customer service

• Excellent grooming standards

• Ability to work on your own or as part of a team

• Competent level of system knowledge

• Fluent in English, an additional foreign language is preferred

• Able to work morning-, evening- and nightshifts